
FAQS
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Do you ship overseas?
Naturaw products are available for delivery 20km from our store location, Everything else is available for shipping worldwide. If you have any questions, call or email us!
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Are your products safe for all breeds and sizes?
Yes! Our products are tested for safety and categorized with all dogs in mind — from tiny teacups to gentle giants. Be sure to check product descriptions for specific size or breed recommendations.
Do you offer eco-friendly or natural products?
Absolutely. We believe in doing good for dogs and the planet. You’ll find a variety of biodegradable poop bags, organic treats, and shampoos made with natural ingredients.
My dog has allergies. Can I shop safely here?
Yes, many of our treats and grooming products are designed with sensitive pups in mind. Look out for grain-free, single-protein, or fragrance-free options in the product descriptions. Still unsure? Reach out and we’ll help you find the perfect fit!